Customer serviceReminders or demands

Reminders or demands

I have a question about...

I have received a reminder or demand. What should I do?

If you receive a payment reminder from us, this means that the invoice for the relevant order is still open and has not yet been credited to our account. After you have paid, depending on the payment condition, it will be 1 workday before we have processed your payment.

You can transfer the due amount stating your invoice number to the account number below:

Lunado Group B.V.
The Netherlands (Rabobank): NL35 RABO 034 033 799 0

If you have any questions about reminders or demands that have not been answered on this page, don’t hesitate to contact us, through this form:


We respect the privacy of all our relations. The information you provide us will be treated confidentially and used only if necessary. Your information will not be provided to third parties, unless this is necessary to follow up your registration of this form.

More information? Go to our privacy policy.

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