Due to the enormous busyness of the various delivery services, your order may be on the road for longer. Thank you for your understanding.
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Customer serviceOrders and shipping

Orders and shipping

I have a question about...


How can I place an order in Lunado’s webshop?
What is the shipping fee for my order?
What are the applicable delivery terms?
Can I collect my order on the same day?
Returns, guarantee and delivery problems

  

How can I place an order in Lunado’s webshop?
After creating an account, it is easy to place an order in our webshop. You can also request a click & go-button.

When you have placed an order, you will receive an order confirmation by email. We advise you to read this carefully. If the order is incorrect, please contact us before 12 p.m. on the workday after you receive your order.

Remember: if you do not contact us promptly, the cost of changing the order will be charged to you.

What is the shipping fee for my order?
The shipping costs of your order will be added to your order in the shopping basket. We do this because the shipping costs depend on several factors. Think of the weight, length, number of goods and so on. Do you have questions about your shipping costs? Do not hesitate to contact us. We will be glad to help you further.

What are the applicable delivery terms?
After an order has been placed our products are delivered by DHL or Wesseling. Your order confirmation will state which carrier will deliver your order. Moreover you can follow your order via a track & trace number. Want to know more about deliveries? Please contact us.

Can I collect my order on the same day?
If you would rather come and collect your product, you can! At Lunado you can even collect your product on the same day at our location.

Returns, guarantee and delivery problems
If you have any questions about returns, guarantee and delivery problems, you can contact us.


 

We respect the privacy of all our relations. The information you provide us will be treated confidentially and used only if necessary. Your information will not be provided to third parties, unless this is necessary to follow up your registration of this form.

More information? Go to our privacy policy.

privacy policy